International Journal of Knowledge Management in Tourism and Hospitality (4 papers in press)

Regular Issues

• The Importance of Stress and Conflict in Organisations: an Empirical Study Applied to Hospital Unit in Portugal  
  by Felipa Lopes Dos Reis, Filipe Gonçalves, Francisco Morais, Pedro Sales 
  Abstract: In this study, we sought to address the question: "What is the impact of stress and conflict on organisations?", with a focus on the dynamics of a hospital unit in Portugal. We employed a research method involving the administration of an online questionnaire to gather pertinent information for the study. The questionnaire was designed to explore healthcare professionals' experiences and perceptions regarding stress and conflict in the hospital work environment, as well as their strategies for managing and mitigating these phenomena. The obtained results were analysed and treated to highlight the main conclusions related to the impact of stress and conflict on organisations. This study contributes to a more comprehensive understanding of the challenges faced by organisations, particularly in complex contexts such as hospital units, and underscores the importance of effective stress and conflict management strategies in promoting organizational well-being and productivity.
  Keywords: Interpersonal conflict; Organisational performance; Job satisfaction; Organisational communication; Work relationships; Organisational efficiency; Leadership and conflict management.
  DOI: 10.1504/IJKMTH.2025.10072155
   
  
• Sustainability Transformation and Capability Development in Indian Tourism and Hospitality: Evidence from Knowledge, Green HRM, and Digital Adoption  
  by Nageswara Rao Aderla, Ravinder Rena 
  Abstract: This study examines sustainability transformation in Indian tourism and hospitality through a knowledge management and green capability lens. The purpose is to develop and empirically validate a Green Knowledge Capability model linking knowledge management systems, green HRM, and digital sustainability technologies to sustainability and ESG performance outcomes. Findings indicate that knowledge management capability significantly influences sustainability adoption. Green HRM partially mediates sustainability performance outcomes, while digital sustainability technologies strengthen operational sustainability implementation. The results highlight that integrated sustainability capability systems outperform isolated green initiatives. The study contributes theoretically by extending Resource-Based View and Triple Bottom Line frameworks into tourism sustainability knowledge ecosystems. Practically, it provides a roadmap for hospitality managers to implement knowledge-driven sustainability transformation. The originality lies in integrating knowledge management, digital sustainability, and green HRM into a unified sustainability performance model within the Indian tourism context.
  Keywords: Sustainable Tourism; Green Human Resource Management; Smart Tourism Ecosystems; Sustainability Capability Framework; Tourism Digital Transformation.
  DOI: 10.1504/IJKMTH.2026.10080576
   
  
• Knowledge-based foresight for climate-smart tourism governance in Iran’s central desert heritage corridor: MICMAC and scenario planning toward 2040  
  by Mohammad Reza Fathi, Reza Kakavand 
  Abstract: This study explores climate-smart tourism futures in Iran’s central desert heritage corridor along the Isfahan-Yazd-Kerman axis toward 2040, where climate risks, water scarcity, heritage vulnerability and decarbonisation pressures converge. Using an exploratory foresight design, the study combined structured scholarship synthesis with semi-structured interviews with 18 experts in tourism development, heritage management, climate adaptation and destination planning. Eighteen drivers were identified and examined through MICMAC cross-impact structural analysis to assess direct and indirect influence and dependence. The results show that water security/governance and overall governance quality, including integrated planning and political support, are the key determinant drivers shaping risk perceptions, climate comfort windows, smart services, monitoring and corridor mobility. On this basis, four plausible 2040 scenarios were developed: The Shadow of Apōsh, The Battle of Tishtrya, Barakat-e Hūr and Jamshid’s Mirage. The study offers a corridor-scale foresight framework for coordinated, water-centred, low-impact tourism and heritage sustainability.
  Keywords: climate-smart tourism; MICMAC; cross-impact analysis; scenario planning; heritage corridor; Iran.
  DOI: 10.1504/IJKMTH.2026.10081160
   
  
• Effects of warehouse management systems on inventory control, accuracy, and efficiency: evidence from the Wa Municipal Health Directorate, Ghana  
  by Osman Haruna, Clement Nangpiire, Dawdi Abdul-Aziz 
  Abstract: This paper analyses the impact of Warehouse Management Systems (WMS) on inventory control, accuracy of inventory records and efficiency of operations in the Wa Municipal Health Directorate in Ghana. The study is conducted based on the pragmatist paradigm and with the help of the Technology Acceptance Model (TAM). Structured questionnaires were used to collect quantitative data of 88 staff members, and deep interviews with 11 key informants were used to supplement this data. Statistic tests were carried out to show the correlation of the use of Warehouse Management Systems (WMS) and the performance results based on more statistical analysis involving descriptive statistics and multiple regression models. The research concludes that proper implementation of WMS in municipal health systems in Ghana can remarkably improve logistics performance and health services. It recommends more investment in digital infrastructure, constant capacity building and the system design that is user-centred.
  Keywords: warehouse management system; WMS; inventory control; healthcare logistics; operational efficiency; technology acceptance model; TAM; Ghana.
  DOI: 10.1504/IJKMTH.2026.10081161