International Journal of Management Practice (23 papers in press)

Regular Issues

• The policy endorsement of central bank digital currency- trend analysis and research scope using bibliometric review  
  by Srijanie Banerjee, MANISH SINHA 
  Abstract: The digital advancement is moving at a faster pace in the recent past especially after the outbreak of the pandemic, has paved the way for advancement of digital currency. The moving era of digital currency introduces digital wallets and the commencement of central bank digital currency (CBDC) - a centralised system. The intention behind this paper is to centralise the idea of a bibliometric analysis to gain insights regarding the literature status, authors contributing to the topic, major countries where the study is prominent and also to focus on the research gap to understand the future objective of research. The bibliometric analysis is done using two famous peer reviewed journals indexed in Scopus and Web of Science. Therefore, this paper will aim at providing an overview for researchers of getting a synoptic insight of the status quo which manifests the contemporary trends of central bank digital currencies.
  Keywords: cryptocurrency; blockchain; central bank digital currency; CBDC; bibliometric analysis; Scopus; Web of Science.
  DOI: 10.1504/IJMP.2024.10058536
   
  
• An Investigation of Consumer Decision-Making Styles Among Consumers In North East India.  
  by Partakson Chiru, Khumukcham Tomba Singh 
  Abstract: There is a growing managerial interest in getting an insight into what affects the consumer and their corresponding decision-making styles. The study aims to assist marketers to developed innovative marketing strategies. Eight mental traits from the revised model of the consumer style inventory (CSI) developed by Sproles and Kendall (1986) were utilised to determine the decision-making style of the respondent. Responses from 390 respondents of 18 to 56 years of age were collected using random sampling techniques. Within the context, CSI generalisability was evaluated, and factors on decision-making traits accounted for 61.26% of the variance and range of eigenvalues between 1.49 to 4.42. Furthermore, a comparison was made with other studies to identify the differences and similarities of consumer decision-making styles across the population of four countries. For instance, the addition of new factors such as ' supply of goods', 'bandhs and blockade', ' infrastructure', 'organic product', etc. would help understand CDMS effectively. Being aware that Manipur is a landlocked state and that Chinese goods are widely available on the market, further research in view of local aspects can developed in CDMS to analyse consumer perception and marketing strategies.
  Keywords: consumer; factors; decision-making styles; comparison; India.
  DOI: 10.1504/IJMP.2024.10059984
   
  
• Assessing the Mediating Role of Employee Reciprocity in the Link between Organizational Citizenship Behaviour and Key Job Attitudes  
  by Dia Zeglat, Fayiz Shrafat, Jassim Ahmad Al-Gasawneh 
  Abstract: The aim of this paper is to test the impact of organisational citizenship behaviour (OCB) on some key job attitudes that emerged in the service profit chain (SPC) model. To do so, this paper added employee reciprocity (EMREC) which emerged within the social exchange theory (SET) as a mediating factor. Empirical data was collected from 201 service companies using a cross-sectional approach. Smart PLS software was used to check data reliability and validity and to test hypotheses for paths using a structural equation modelling approach. The study findings support the key assumptions of the SPC model by confirming the direct impact of OCB on customer-oriented behaviour (COB) and employee retention (EMPRE). More importantly, this study supported the assumed role of employee reciprocity as a mediator in the link between OCB and some other key job attitudes.
  Keywords: service profit chain; SPC; social exchange theory; SET; organisational citizenship behaviour; employee reciprocity; customer-oriented behaviour; employee retention.
  DOI: 10.1504/IJMP.2025.10061357
   
  
• Does it make sense to manage people “diversely”? A scoping review on Human Resource Management Practices rooted in diversity  
  by Federica Testa, Federico Ceschel, Alessandro Hinna, Rocco Palumbo 
  Abstract: The effectiveness of diversity management relies on its interplay with human resource management practices. Although scholars and practitioners have attempted to unravel the nexus between diversity management and human resource management, extant scientific knowledge is scattered. The article takes steps to fill this gap, delivering a scoping review to map the debate about the interaction of diversity management and human resource management, summarising extant evidence and envisioning avenues for further development. Three electronic databases were queried to assemble relevant contributions. Drawing on an initial dataset of 2,555 records, we arranged a knowledge core of 94 articles. The scoping review enabled us to articulate the attributes that recruitment and selection, training, performance appraisal, and compensation should possess to boost work inclusiveness. Although most contributions address single human resource management practices, inclusiveness requires systematic action to orient people management towards the value of diversity. Future developments should elicit the determinants of an integrated diversity management approach, embedding human resource management in a comprehensive organisational strategy that recognises the distinctive contribution of diversity and inclusiveness to value generation.
  Keywords: diversity; diversity management; DM; human resource management practices; selection; recruitment; training; performance; compensation; inclusiveness.
  DOI: 10.1504/IJMP.2025.10062011
   
  
• Environmental Performance in Higher Education and Green HRM: The Mediating Role of Organizational Citizenship Behavior  
  by Pankaj Agarwal, Rajesh Kumar Upadhyay, Anuj ., Kapil Ahalawat, Ravish Kukreti, Abdulla Akhtar 
  Abstract: This research prospect to scrutinise the role of GHRM on the HEI’s EP. Additionally, this probe also emphases on the mediating effect of OCBE on the above liaison. The paper pitch on a quantitative design using the convenience sampling approach by amassing the data through a structured questionnaire on 488 academicians presently employed in HEIs of Garhwal province of Uttarakhand state, India. The data were collected from January until April 2022. Study outcomes empirically showcase how GHRM lead to EP at a substantial level in HEI background. Further, results also demonstrate that OCBE mediates the liaison amid GHRM and EP. The direct impact amid GHRM and EP was shown to be substantial even when a mediating variable (OCBE) was present. The ingenuity of this study pervade the gap in how OCBE mediates the liaison of GHRM and EP in Higher education setting. The inference of the current research was proficient of corroborating the positive apprehensions of GHRM and OCBE for EP.
  Keywords: green human resource management; GHRM; organisation citizenship behaviour towards environment; OCBE; environment performance; EP; academicians; higher education institutions; HEIs.
  DOI: 10.1504/IJMP.2025.10062178
   
  
• WORKPLACE ERGONOMICS & ITS INFLUENCE ON JOB PERFORMANCE WITH MEDIATING ROLE OF JOB SATISFACTION: AN INDIAN PERSPECTIVE  
  by Pankaj Agarwal, Rajesh Kumar Upadhyay, Akhilesh Sharma, Jitendra Chauhan, Kapil Ahalawat, Tilottama Singh, Veera Lakshmi 
  Abstract: The current study attempted to inspect the influence of workplace ergonomics (WE) and job satisfaction (JS) on job performance (JP). Besides, the study considered job satisfaction as a mediator to elaborate on the influence of workplace ergonomics on job performance. Data were gathered from 364 academicians who are working in Higher education Institutions of Uttarakhand state, India by using a survey questionnaire. Subsequently, the data were analysed by using the structural equation modelling technique. The study findings showed that WE and JS positively influenced JP. In addition, the results revealed a significant positive relationship between WE and JP. The results supported the mediator task of JS between the influences of WE on JP. The study was theoretically grounded on The Balance theory. The study added to the literature by providing evidence on how WE can serve as a booster to influence JP of academicians. Even in the presence of mediating variable (JS), the direct effect was found significant which means mediating effect is partial in nature. We discuss the theoretical contributions of this research and its practical implications for organisations.
  Keywords: workplace ergonomics; WE; job satisfaction; JS; job performance; JP; academicians; higher education institutions; HEIs.
  DOI: 10.1504/IJMP.2025.10062179
   
  
• Buying Behavior and the Mediating Effect of Travel Intention for Homestay Tourism. An Empirical Study in Uttarakhand.  
  by Shyam Kapri, Anuj ., Ajay Sharma 
  Abstract: The purpose of this empirical study is to investigate the relationship between factors influencing the intention of homestay tourism and the buying behaviour of visitors. Located in India’s Northern State of Uttarakhand, this research is being placed. Many homestay operators struggled to keep their businesses afloat because of a dearth of tourists. Social media marketing, eWOM, and safety trust in the destination are all examined in this study to see whether they have an impact on travel intention for homestay tourism. This study used structural equation modelling to test the hypothesis using AMOS v21. The findings depict that all independent constructs significantly influence intention for homestay tourism which affects tourists buying behaviour. The findings of this study will be helpful for researchers, tourists, government, and related agencies for sustainability in the tourism industry.
  Keywords: social media marketing; SMM; electronic word of mouth; eWOM; safety trust on destination; STD; intention for homestay tourism; IHT; buying behaviour.
  DOI: 10.1504/IJMP.2025.10062648
   
  
• Team innovation: the role of team absorptive capacity and team decision-making  
  by Anjali Singh, Sumi Jha 
  Abstract: Drawing on the team-member exchange theory, we examine the perceived relationship between team absorptive capacity dimensions and team innovation in Indian organisations and the mediating role of team decision-making. It is a current research context mainly studied at the organisational/firm level that is highly relevant for corporate practise but has been neglected in management literature until now. The article developed and tested a moderated mediation model to examine the relationship between absorptive capacity dimensions, team decision-making, team member exchange, and team innovation using data from 65 teams and 263 team members working in diverse Indian organisations. Data were analysed using PROCESS Hayes’s macro in SPSS. The findings reveal the impact of external knowledge transformation and exploitation capacity on team innovation only when there is effective team decision-making. However, in the case of acquisition and assimilation of external knowledge, it is not contingent on effective team decision-making.
  Keywords: team innovation; team absorptive capacity; team decision-making; TDM; team-member exchange theory.
  DOI: 10.1504/IJMP.2025.10062895
   
  
• Gender moderating role in the relationship between leader humility and employee psychological empowerment  
  by Marjorie Noboa, Ricardo M. Pino 
  Abstract: The gender difference in leadership and subordinates' empowerment has been a controversial topic studied in several countries. This study examines how gender moderates the relationship between the perceived leader humility and the subordinate psychological empowerment in a country that scores high in the power distance index. Four dyads were studied considering leader gender, male or female, and subordinate gender: M-M, F-M, M-F, F-F. Four hypotheses were tested with a questionnaire applied to 253 MBA students in Ecuador. Multi-group analysis was used with the bootstrapping technique. It was found that gender had a significant moderating effect in three of the studied relationships, being the M-M and F-M dyads the ones that presented the highest correlations. The results showed that male subordinates value humility attributes in their leaders, whether male or female, while the relationship was not significant for the F-F dyad.
  Keywords: Leader humility; psychological empowerment; gender role; power distance; multi-group analysis.
  DOI: 10.1504/IJMP.2025.10063146
   
  
• Revisiting consumer ethnocentrism using thematic cluster analysis  
  by Govind Nath Srivastava, Daviender Narang 
  Abstract: Globalisation and economic integration impacted the world economy like a tidal wave. The lesson of the pandemic and post-COVID effect forced the countries to rethink about consumer ethnocentrism as local retailers/small vendors helped the customers in the most difficult time. The pandemic transformed the global economy into a closed economy, and only those countries which were self-reliant and sustainable countered the pandemic effectively. This study is conducted to perform a systematic, structured, and comprehensive review of consumer ethnocentrism using bibliometric analysis. The present study examines the relationship between the research constituents and proposes a research proposition to carry forward the study. The result of bibliometric analysis brought four clusters: ethnocentrism, country of origin, cosmopolitanism and CET Scale and ethnicity. This study is significant and distinct as we found insignificant studies which used integrated methods SLR, bibliometric and content analysis to analyse the intellectual structure of the domain.
  Keywords: consumer ethnocentrism; bibliometric analysis; content analysis; systematic literature review; SLR; country of origin.
  DOI: 10.1504/IJMP.2025.10063361
   
  
• Determinants of integrated reporting quality: a case study from India  
  by Suman Devarapalli, Lalita Mohan Mohapatra, Ranjitha Ajay 
  Abstract: This study investigates the impact of financial and other factors, including profitability, firm value, board size, firm size, and the influence of COVID, on the quality of integrated reporting (IR). The sample comprises 46 listed Indian corporates observed over a three-year period (2019-2021). A scoring system was devised to assess IR quality through content analysis of annual reports. Empirical estimation employed pooled ordinary least square, fixed effect, and random effect models. The findings revealed no significant relationship between profitability, firm value, and IR quality. However, board size, firm size, and the COVID dummy variable exhibited a positive impact on IR quality. Robustness checks provided further support to the panel regression estimates.
  Keywords: integrated reporting; profitability; firm value; Tobin Q; COVID dummy; India.
  DOI: 10.1504/IJMP.2025.10063729
   
  
• Providing support for employee autonomy, relatedness, and competence in a remote work environment  
  by Donna Sennott, Susan Stewart 
  Abstract: During the COVID-19 pandemic, organisations transitioned their operations to remote work. To better understand the effects of remote work, this paper reviews research on employee well-being before and during the pandemic and provides post-pandemic recommendations. Studies utilising the job demands-resources model and self-determination theory were examined as a framework for exploring remote employees’ fulfilment of the psychological needs of autonomy, relatedness, and competence. The focus is on remote work in a variety of industries to better understand its past, current, and future use. Practical implications are provided and include the specific actions that human resource professionals and managers can take to support and develop employee well-being in a remote work environment.
  Keywords: employee well-being; autonomy; relatedness; competence; remote work; pandemic.
  DOI: 10.1504/IJMP.2025.10063740
   
  
• A systematic literature review and bibliometric evaluation of the use of analytics in organisations  
  by Shanti Devi Chhetri, Devesh Kumar 
  Abstract: This systematic review and bibliometric analysis aim to utilise a rigorous approach to convey qualitative and quantitative knowledge on the constantly developing subject of analytics due to the dearth of comprehensive descriptions in the literature currently available. Seventy-two research records were found using a keyword search in the Scopus bibliometric databases. The report finds three research clusters in which academics are driven to advance analytics research using Biblioshiny’s factorial analysis software. The need of top-level management support for the deployment of analytics within a company is emphasised in the first notion, which is related to data analytics. The importance of new strategies for the successful operation of supply chain management firms is highlighted in the second notion, which is related to supply chain management. Last but not least, research on learning analytics and small and medium-sized enterprises shows how analytics are being adopted more quickly.
  Keywords: analytics; PRISMA; Biblioshiny; systematic literature review; content analysis.
  DOI: 10.1504/IJMP.2025.10063836
   
  
• Is blockchain worth it? Value drivers of stock market returns to corporate blockchain announcements  
  by Timo Rogalski, Dirk Schiereck 
  Abstract: In the era of emerging technologies many firms explore the role of blockchain technology and its business value impact. Research on firm value has shown that companies benefit from executing blockchain projects, but little is known about specific value drivers. Theoretically founded, we demonstrate under which conditions blockchain provides additional firm value. Utilising the event study methodology, we examine investors’ reactions to companies announcing blockchain initiatives and apply the theoretical lens of signaling to explain factors that lead to positive stock market reactions. Based on an international sample of 606 blockchain announcements, our study shows that stock markets react more positively to blockchain projects if the project has been successfully finished, relates to the company’s business processes, or is announced by firms based in the USA. Moreover, announcements during blockchain- and cryptocurrency hypes lead to higher stock market returns.
  Keywords: blockchain; event study; market value; signalling.
  DOI: 10.1504/IJMP.2025.10063856
   
  
• Does wellbeing impact the employee moonlighting and their intentions to quit the organisation? Analysing the mediating role of employee engagement  
  by Swati Sisodia, Sumaira Jan 
  Abstract: With the introduction of customised working styles, the human resource management area is changing rapidly. Due to exponential growth of hybrid, virtual and work from home culture, moonlighting, e-lancing and gig working have seen incredible growth in the IT industry. There is a wide range of reasons/motivators why people choose to moonlight, and these reasons ultimately determine whether their moonlighting is going to be permanent or temporary. In this present study, our aim is to examine the contributors/motivators of moonlighting which further lead to employee intention to leave. Based on responses from 430 IT professionals we evaluated five hypotheses to estimate the relationships between the latent dimensions of employees’ we being, employee engagement, moonlighting intentions and intention to quit among IT professionals at a subset of Indian businesses. The results reveal that employee wellbeing significantly influences moonlighting intentions negatively. Also moonlighting intentions influence employees’ intention to quit positively as per the study. The study also revealed that employee engagement partially mediates the relationship between employee wellbeing and their moonlighting intentions. This posits that employees’ wellbeing is crucial for increasing productivity, job satisfaction, engagement level which in turn reduces alternative job search.
  Keywords: employee wellbeing; employee engagement; moonlighting intentions; intention to quit; IT professionals.
  DOI: 10.1504/IJMP.2025.10065018
   
  
• Understanding students’ attitude and intention towards vocational education and training in the Sultanate of Oman  
  by Shweta Belwal, Fatma Rashid Al Moqbali, Rakesh Belwal 
  Abstract: The current study investigates the influence of attitudes, subjective norms (SN), and perceived behavioural control (PBC) in understanding the intentions of Grade 11 and Grade 12 (N = 376) students in Oman to join vocational education and training (VET) institutions. The study’s objectives were twofold: to assess secondary-school students’ attitudes toward vocational education and to investigate their intentions to join VET. A quantitative approach following the partial least square-based structural equation modelling was used. According to the findings, attitudes, PBC, and SNs, all exhibit a significant favourable influence on students’ intention to join VET. However, some partial invariance to the relationship between attitude, SN, and PBC and intention to join VET was observed. PBC affected male students’ intentions and SN affected female students’ intentions to join VET. Attitudes and PBC affected rural students’ intentions of pursuing VET. Partial invariance in these relationships was also observed while conducting multi-group analyses based on high-low monthly family income and students’ high school scores. This study’s originality lies in its exploration of gender, regional, and socioeconomic variations in students’ intentions to join VET institutions. This offers valuable insights for tailored interventions and policy development in Oman’s VET sector.
  Keywords: attitude; subjective norms; SN; perceived behavioural control; PBC; intention to join; vocational education.
  DOI: 10.1504/IJMP.2024.10065154
   
  
• Credit risk management: a comparative study of ML techniques applied to credit scoring  
  by Adil Oualid, Abdderrahim Hansali, Lahcen Moumoun 
  Abstract: Banks are concerned with controlling and managing credit risk - particularly the risk prudently required by central banks. Consequently, banks are constantly developing models to consider, analyse and predict risk. Credit risk assessment and prediction come in the form of models that calculate scores regarding a business' potential vulnerability. This is done using financial data and a method of calculation. The objective of our work is to study the various AI techniques of credit scoring, and their interests as a powerful tool to predict the creditworthiness of borrowers.
  Keywords: credit risk; credit scoring; machine learning; supervised ML; unsupervised ML.
  DOI: 10.1504/IJMP.2024.10059532
   
  
• Defending against digital thievery: a machine learning approach to predict e-payment fraud  
  by Manal Loukili, Fayçal Messaoudi, Mohammed El Ghazi 
  Abstract: The increased usage of credit cards has facilitated the development of e-commerce and electronic payment systems. However, this trend has also led to a surge in fraudulent activities. As a result, websites and e-commerce platforms that handle customer data have been required to establish efficient fraud prevention systems capable of detecting and preventing fraudulent electronic payment operations. Machine learning has emerged as a highly effective fraud detection and prevention approach in this context. This study focused on implementing a machine-learning system to identify fraudulent electronic payments. To achieve this objective, an AdaBoost supervised machine learning model was utilised. The effectiveness of the model in accurately detecting and preventing online fraud, thus minimising losses resulting from fraudulent transactions, was evaluated. Different performance measures, including precision, recall, accuracy, F1 score, and latency, were employed and compared with those of other machine learning models, namely CatBoost and XGBoost. A comprehensive assessment of its effectiveness in fraud detection was conducted by comparing the performance metrics of the AdaBoost model to those of other machine learning models. This analysis provided insights into the model's capabilities, strengths, and areas for improvement in accurately identifying and preventing fraudulent e-payments.
  Keywords: e-payment; fraud detection; e-commerce; ensemble learning; supervised machine learning.
  DOI: 10.1504/IJMP.2024.10059132
   
  
• TAD_BERT: automatic decision classification model for national tax appeals commission in Morocco using BERT  
  by Soufiane Aouichaty, Abdelmajid Hajami, Hakim Allali 
  Abstract: The extraction and classification of data from the Moroccan National Tax Appeals Commission are complex and non-existent in the Moroccan legal and tax domain (NTAC). Rulings data extraction relies too heavily on manual labour, is inefficient, time-consuming, and prone to mistakes. Tools for automating the tax rulings task have been suggested to assist the tax appeals decisions (TAD); however, applying a generic natural language processing model to domain-specific items and lacking training text data present difficulties. In this paper, we developed a text extraction system to boost productivity, creating a database for analysis and prediction. Our study aims to automate data extraction and classification using REGEX and the BERT algorithm. Among 562 rulings (1999-2018) on tax irregularities, we extracted 201 corporate tax-related decisions and 550 disputes on corporate tax headings. Our model achieved strong results, with a precision of 99.1% and an accuracy of 98.6%.
  Keywords: text classification; automatic decision classification; BERT; REGEX; national tax.
  DOI: 10.1504/IJMP.2024.10059533
   
  
• Contemporaneous relationship between crypto market and stock market
  by Anshul Agrawal 
  Abstract: This study examines the interconnection between the price of Bitcoin and the stock market prices of crude oil, DXY, gold, Nasdaq index, S&P 500 index, and TLT-bond by using ten-years worth of daily closing price data collected from the world wind database. During the study, the Granger causality block exogeneity test validates that there is a unidirectional relationship between Nasdaq to Bitcoin and Bitcoin to crude oil. The relationship between Bitcoin and S&P 500 index is bidirectional. Additionally, the quantile regression technique reveals that the S&P 500 index behaves like contrarian traders, whereas Nasdaq and crude oil stock are momentum traders. Nasdaq and crude oil are the most active traders at every quantile. DXY and TLT-bond are more active at upper and lower quantiles, S&P 500 is active only at upper quantiles, and gold is an active trader at lower quantiles. The findings of this study are immensely helpful for portfolio managers, investors, and traders to make investments and portfolio diversification decisions with limited risks.
  Keywords: Bitcoin; stock market; contrarian trader; momentum trader; quantile regression.
  DOI: 10.1504/IJMP.2025.10060706
   
  
• Building e-loyalty through online banking features: mediating role of e-trust
  by Dana Kakeesh, Dana Kakeesh, Ghazi A. Al-Weshah, Ghazi A. Al-Weshah, Noor Al-Ma'aitah, Noor Al-Ma'aitah, Lareine Abualsamen, Lareine Abualsamen 
  Abstract: The banking sector is currently experiencing rapid technological advancement, which has prompted banks to shift their strategic focus towards online banking services to keep up with this global trend. Therefore, this study examines the role of online banking features on users' electronic loyalty (e-loyalty), via the mediating role of electronic trust (e-trust). It provides empirical evidences that aid the banks to enhance customer relationship approach in acquiring new customers and maintaining their relationship with current ones. The researchers gathered data from a convenience sample of 335 clients of a major commercial bank in Jordan. The data was collected through web-based questionnaires as well as offline methods, utilising a self-administered survey. The collected data was then analysed using structural equation modelling. The study proposed a conceptual model based on three dimensions: information quality, interactivity, and ease of use. This model can be extended to enhance customer relationship approach in the banking industry. The results show a significant effect of online banking feature dimensions on e-loyalty in the banking industry. Findings also confirmed the significance of e-trust as a mediating variable.
  Keywords: online banking features; website features; information quality; InfoQ; interactivity; ease of use; EaseU; e-loyalty; electronic-loyalty; e-trust; electronic-trust banking industry; Jordan.
  DOI: 10.1504/IJMP.2025.10060640
   
  
• Financial literacy and investment awareness of working individuals: moderating role of risk tolerance  
  by Anjali Mandal, Ashish Saxena, Prashant Gupta, Vinod Kumar Bagar 
  Abstract: Money is evolving from a physical system to a digital transaction system. Making money is evolving as well. Investments in different avenues are proving to be successful in achieving financial stability. However, investing sensibly is more important than investing anywhere. Financial literacy is required to make a risk-free investment in products of new age. People who are financially literate can use a variety of financial goods and services effectively by evaluating the risks as well as rewards associated with them and then picking the items that are best well-matched to them. The current study aims to have a deeper understanding of the link between financial literacy and working-class investment awareness and the moderating role of risk tolerance in their relationships. Smart PLS is used to analyse a sample of 239 working adults from diverse sectors. The findings suggest that increased financial knowledge leads to better investing awareness. This study examines variables such as financial attitude, financial knowledge and financial behaviour, investing awareness and risk tolerance.
  Keywords: financial literacy; Smart PLS; investment awareness; financial behaviour; financial knowledge; risk tolerance; financial attitude.
  DOI: 10.1504/IJMP.2025.10061886
   
  
• New era of schooling: dark web of social media and its impact on private-public school students  
  by Ridhima Sharma 
  Abstract: Nowadays, due to the COVID-19 pandemic, students have been occupied in different and multiple things during their school hours. They have been utilising various devices like mobile phones, laptops, tabs and are using and operating social media on them during the time of learning and class hours. This paper also explores the moderating effect of the school and parents support with respect to the relationship with the stress, cyber-harassment and performance of a student. With the help of P-E fit model, the study observed 264 public and private sector students of different schools and analysed the effect of variables on their performance. The study depicted a negative impact of cyber-harassment, stress due to technology and juggling of media during school hours on performance of a student. A moderation effect can be seen by parents and school support with respect to the negative relation betwixt performance and stress.
  Keywords: COVID-19; social media; cyber security; performance; school.
  DOI: 10.1504/IJMP.2024.10059466