Forthcoming Articles

International Journal of Services Technology and Management

International Journal of Services Technology and Management (IJSTM)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Services Technology and Management (2 papers in press)

Regular Issues

  • Effects of digital transformation on working time systems and working time protection in church-owned hospitals from the perspective of employee representatives   Order a copy of this article
    by Jens Eilers, Rozalia Sulikova 
    Abstract: This study investigates the impact of digitisation on working time management and protection measures in church-owned hospitals. Analysing data from employee representatives through guided expert interviews, the research reveals a moderate positive correlation between digitisation and the frequency of service agreements on working time management. This implies that as digitalisation advances, organisations are more inclined to adopt flexible work arrangements. Elaborating the research problem with statistical methods it became apparent however, the correlation between digitisation and working time protection measures is weak and statistically insignificant, suggesting uncertainty in the relationship between these variables. While digitalisation offers potential benefits such as improved work-life balance and remote work opportunities, concerns about constant accessibility and overworking arise. The goal of the article is to address the effects of digital transformation on working time systems and working time protection in church-owned hospitals from the perspective of employee representatives. The findings underscore the need for cautious navigation of digital transformation, balancing flexible work practices with protective measures to ensure employee well-being. Further research is required to elucidate causal relationships and explore employees perspectives on these changes.
    Keywords: digitisation; work time management; working time protection; flexible work arrangements; service agreements; church-owned hospitals; employee representatives; work-life balance; remote work.
    DOI: 10.1504/IJSEM.2024.10067068
     
  • Purchasing Attitude in the Metaverse through Virtual Reality Glasses   Order a copy of this article
    by Javier A. Sánchez-Torres, Sandra-Milena Palacio-López, Yuri Hernandez-Fernandez, Carolina M. Perlaza-Lopera, Juan P. Arrubla-Zapata 
    Abstract: New technologies focused on virtual reality (virtual reality glasses and metaverse worlds) are penetrating rapidly due to their swift development. The use of these specific technologies is becoming widespread, and brands are testing new relationships with their customers within these virtual reality worlds. The aim of this study was to exploratively analyse the adoption of these technologies by university students for shopping. The Unified Theory of Acceptance and Use of Technology (UTAUT) technology adoption model was adapted, complementing it with other variables to analyse the possible behaviours of users in this novel purchasing process. The results validated all the variables of the UTAUT model, as well as other variables and their impact on the buying attitude in the metaverse using virtual reality glasses. The study provides valuable insights into the factors that influence users' attitudes towards making purchases in a metaverse using virtual reality glasses.
    Keywords: metaverse; virtual reality glasses; buying behaviour; attitude; Internet; digital marketing.

 

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