Forthcoming and Online First Articles

International Journal of Value Chain Management

International Journal of Value Chain Management (IJVCM)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Value Chain Management (2 papers in press)

Regular Issues

  • Capabilities for Organisational and Supply Chain Resilience in Industrial Customer-Supplier Partnerships   Order a copy of this article
    by Suvi Leinonen, Arto Reiman, Osmo Kauppila, Marko Dapan, Aleksandar Djordjevic, Micaela Demichela 
    Abstract: Nowadays, industrial companies face different unexpected global crises that require capabilities in supply chain (SCRes) and organisational resilience (ORes) management. The aim of this study was to identify the capabilities needed to strengthen SCRes and ORes in industrial customer and supplier companies. Research data were collected from 13 semi-structured interviews and a workshop with participants from customer and supplier companies. As a result, five essential capability themes were highlighted for SCRes and ORes: leadership in the organisation and SC, sustainable and collaborative customer-supplier partnerships, intra- and inter-organisational communication and information sharing, proactive business continuity management, and anticipation of future events. This study introduces a SCRes and ORes development path, highlighting the abilities to lead individuals within the organisation and SC and to foster sustainable and collaborative relationships for enhancing SCRes and ORes capabilities. Our findings benefit industrial companies by providing concrete suggestions for developing capabilities to advance SCRes and ORes.
    Keywords: organisational resilience; supply chain resilience; intra-organisational capability; inter-organisational capability; buyer-supplier partnership; leadership; collaboration; disruption; crisis.
    DOI: 10.1504/IJVCM.2024.10065099
     
  • Examining the Impact of Online Food Delivery Services Attributes on Customer Loyalty through a Conjoint Analysis Approach: a Case Study of Bangkok, Thailand   Order a copy of this article
    by Detcharat Sumrit 
    Abstract: The objective of this study is to investigate key service quality attributes in online food delivery (OFDS) impacting customer choices. It adopts the DEQUAL model, examining attributes across five dimensions: order accuracy, delivery speed, data privacy, application stability, and food temperature. The case study is based on a sample of 818 customers who regularly use OFDS in Bangkok, Thailand. Through conjoint analysis, the study identifies key combination attributes influencing customer preferences, including application stability, order accuracy, data privacy with explicit consent, and minimal temperature fluctuations during food delivery. This study makes significant contributions to scholars in the field of OFDS by enabling them to determine the relative importance of each attribute, offering insights into which factors most significantly influence customer satisfaction and choice. Additionally, it facilitates the identification of optimal attribute combinations, helping scholars develop models that predict customer behaviour and inform service optimization strategies. In terms of practical implications, OFDS companies can leverage the study's findings to tailor their services for maximum utility across various features, thereby bolstering their competitive advantage and enhancing customer loyalty. Additionally, restaurants and food delivery companies in other countries can apply this framework to evaluate their customers preferences towards OFDS similarly.
    Keywords: online food delivery service (OFDS); Customer loyalty; Service attributes; Conjoint analysis.
    DOI: 10.1504/IJVCM.2024.10065323
     

 

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