Forthcoming and Online First Articles

MENA Journal of Cross-Cultural Management

MENA Journal of Cross-Cultural Management (MJCCM)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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MENA J. of Cross-Cultural Management (2 papers in press)

Regular Issues

  • The impact of Digitalization in Gaza’s banking sector on Customer satisfaction: Considering Palestinian national culture as a moderator variable.   Order a copy of this article
    by Lara Besaiso, Lama Abu Zayed, Rahaf Alsheikh Ali 
    Abstract: The key purpose of this study is to investigate the impact of Digitalisation in Gazas banking sector on customer satisfaction: Considering Palestinian National Culture as a moderator variable and how does Palestinian National Culture moderate the relationship between the two variables. Whereas, an online survey was conducted to examine the studys objectives and statistical systems were applied to test the hypotheses such as SPSS and Python 3. The results showed that most customers are satisfied with using digital banking services, in addition to the studys findings that declared that Palestinian National Culture negatively affected the relationship between digitalisation and customer satisfaction. This research paper recommends Gazas banks to enhance the use of digital banking services, direct customers to use these services instead of traditional methods, and banks should provide customers with superior services in order to attain customer satisfaction so they can recommend other potential customers to use the banks digital banking services.
    Keywords: digitalisation; digital banking; customer satisfaction; Palestinian National Culture; banking sector in Gaza strip.
    DOI: 10.1504/MJCCM.2023.10047083
     
  • Ethical Leadership: Role Modelling Insight on Organizational Culture   Order a copy of this article
    by Berat Cicek, Metin Söylemez 
    Abstract: In this study, it is aimed to investigate the effect of ethical leadership on organisational culture in terms of role modelling from the perspective of social learning theory. For this purpose, a quantitative study was carried out based on structural equation modelling. The data obtained from 403 administrative and academic staffs of 14 public universities in Turkey were used in the analysis. As a result of the analysis, a significant effect of ethical leadership on organisational culture dimensions is found. It is observed ethical leadership is the most effective phenomenon on the trust dimension of organisational culture. It is also found that ethical leadership has a lower effect contrary to other dimensions of organisational culture. The significance of this research derives from the fact that it provides empirical evidence for ethical leaderships impact on organisational culture.
    Keywords: ethical leadership; organisational culture; social learning theory; role modelling.
    DOI: 10.1504/MJCCM.2023.10048054
     

 

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