Chapter 10: Lifecycle engineering and assessment

Title: Toward a structured approach for the integration of lifecycle requirements in quality management systems

Author(s): Matteo M. Savino, Gaetano Nicchiniello, Abdelaziz Bouras, Luigi Vigilante

Address: Department of Engineering, University of Sannio - Piazza Roma, 21 – 82100, Benevento, Italy | Bruno Srl – Generators, S.S. 91 km 0,600, 83035 Grottaminarda (AV), Italy | University of Lyon, Lyon II, LIESP Lab - 160 Bd de l|Université 69676 Bron - France | Bruno Srl – Generators, S.S. 91 km 0,600, 83035 Grottaminarda (AV), Italy

Reference: International Conference on Product Lifecycle Management 2007 pp. 697 - 706

Abstract/Summary: The fast and continuous markets' change and the growing needs of product quality and efficiency during the entire lifecycle require deep transformations in terms of product quality and quality management. In this context, enterprises should consider a continuous Customer Satisfaction, optimising the entire product lifecycle to be sure to remain competitive in the global worldwide market. In order to carry out these objectives, it is necessary to manage, in a structured way, all he activities that constitute the core processes of engineering, production, product distribution embedded with their Quality Management Systems -QMS. This becomes possible through the application of the Lifecycle Management point of view (PLM) thanks to which we identify a model of business target, from a perspective of the organization and processes management. The proposed work aims at realizing a structured approach, able to embed the actions to be done to establish a Lifecycle Management point of view inside a QMS of a certain enterprise. The first part of the work highlights the lifecycle functions and analyses them through some existing approaches. In the second part, a structured set of actions for a better integration is proposed for the maintenance phase. The developed methodology has been applied in an enterprise producing power generators where a certified QMS system was already in use. The measurement of the benefits related to the lifecycle integration has been concentrated on the postsale/ maintenance phases.

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