PART V: Engineering applications and sustainable
        business excellence

Title: Developing a Sustainable Business Excellence Model – Factors for Successful Self-Assessment and Implementation in the Middle East

Author(s): Adil Ahmed El Tigani, William Keogh, Paul Gardiner, Rodney McAdam

Address: Heriot-Watt University (UK) | Heriot-Watt University (UK) | The British University in Dubai (UAE) | University of Ulster, UK

Reference: First Sudanese Diaspora International Conference - 2009 pp. 125 - 138

Abstract/Summary: The paper investigates the development of an Excellence Model derived from the EFQM Excellence Model and implemented in the United Arab Emirates, Dubai Municipality. The model used is closely aligned with the original EFQM Excellence Model. A small number of changes were made to address local contextual and cultural issues. The paper also investigates the perceptions of users of the model after implementation in terms of the process of implementation and the benefits gained. Difficulties of implementation were identified and discussed, specially those related to large organisations. The results showed that a major factor for success is the strategic alignment of views towards the model in the organisation; the choice of technique used for selfassessment is also an important factor.

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