Chapter 1: Organizational issues
| Pages | Title and author(s) |
| 3 - 10 | Title: Applying a benchmarking method to organize the product lifecycle management for aeronautic suppliers Jefferson de Oliveira Gomes, Rolando Vargas Vallejos |
| 11 - 20 | Title: Metrics – The business intelligence side of PLM Axel Hahn, Stephan Groce Austing, Jan Strickmann |
| 21 - 30 | Title: Supporting collaboration in product design through PLM system customization Guillaume Pol, Christophe Merlo, Jeremy Legardeur, Graham Jared |
| 31 - 42 | Title: Customer Centric PLM - Integrating customers' feedback into product data and lifecycle processes Stefano Schulte |
| 43 - 52 | Title: Linking organizational innovation and product lifecycle management Marisa K. Smith, Peter D. Ball |
| 53 - 60 | Title: A framework of PLM practices for multi-partner sourcing organization Deepak Alse |
| 61 - 70 | Title: Product life cycle process analysis J. Doyle, Q. Wang |
