Calls for papers

 

International Journal of Services Sciences

 

Special issue on: “Interorganisational Knowledge Management and Value Co-Creation in Service Networks”

Guest Editors:

Dr. Nina Helander, University of Vaasa, Finland
Dr. Katri Valkokari, Technical Research Centre of Finland (VTT), Finland

Industrial companies face new challenges when their offerings shift towards service- and knowledge-intensive solutions. The service perspective on networks emphasises customer focus along with the relational and interactive nature of networked value co-creation. In service networks, superior customer value can only be co-created through more intense interaction and knowledge sharing between the network actors. Thus, the role of knowledge management emerges as central in these service-oriented business networks.

There is a need for research that addresses both the role of explicit and tacit knowledge in interorganisational relationships and interdisciplinary problems arising in the service industry. The service perspective emphasises that it is crucial to assess customer knowledge, customers’ perceptions of value, and customers’ experience in different markets. Furthermore, the network approach highlights the importance of understanding the value drivers of all network actors in order to find practical solutions to enhance value creation from all of the actors’ perspectives.

References
Kothandaraman, P. & Wilson, D. (2001). The Future of Competition: Value-Creating Networks. Industrial Marketing Management 30(4), 379-389.
Lusch, R. F., Vargo, S. L., & Tanniru, M. (2010). Service, value networks and learning. Journal of the Academy of Marketing Science, 38(1), 19–31.

Subject Coverage
Suitable topics include, but are not limited to:

• Knowledge sharing practices in service networks
• Effects of digitalisation in service networks
• Value co-creation models in service business relationships
• Small businesses and entrepreneurship in this area
• Service solutions for local businesses and customers
• Management of international service operations
• Methods and approaches for co-learning in the service context

Notes for Prospective Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. (N.B. Conference papers may only be submitted if the paper was not originally copyrighted and if it has been completely re-written)

All papers are refereed through a double blind process.

All papers must be submitted online. Please read our Submitting articles page

Important Dates

Manuscripts due by: 15 August, 2015

Notification to authors: 15 October, 2015

Final versions due by: 15 December, 2015