The growing impact of Shadow IT on higher education Online publication date: Wed, 13-Nov-2019
by Owen P. Hall
International Journal of Information Systems and Management (IJISAM), Vol. 2, No. 1, 2019
Abstract: The problems associated with Shadow IT (SIT) continue to grow throughout higher education. Some of the challenges include cybersecurity concerns, noncompliance with regulatory requirements, and end-user-built applications that do not meet university standards. In today's digital economy, end-users have an expanding number of IT options and recent data suggest that these end-users are increasingly using SIT in support of their work and school assignments. The results of a survey based on the ground theory model identified a number of categories that help explain the dynamics between end-users and central IT. A causal loop model was then applied to the task of resolving these qualitative-based conflicts, paving the way for the development of an amelioration plan. The purpose of this article is to introduce the hybrid-driven IT model, which is designed to establish the most appropriate level of SIT that optimises overall institutional IT performance.
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