From digital divide to e-government: re-engineering process and bureaucracy in public service delivery Online publication date: Tue, 14-Jul-2020
by Paolo Pariso; Alfonso Marino
Electronic Government, an International Journal (EG), Vol. 16, No. 3, 2020
Abstract: The nature of the digital divide is a complex and debated issue; therefore, an accurate diagnosis of its causes is an imperative in order to discern and implement the proper solutions. The digital divide is wide. The aim of this paper is to highlight the elements that have determined such a divide within a macro area of southern Europe. The methodology was developed with the support of both a qualitative and a quantitative analysis, monitoring the period 2010-2017 with reference to Southern Italy. Many European countries exhibit the same criticalities and this composite measurement allows the identification of the capacity and willingness of the countries to use e-government for ICT led development. Furthermore, the methodology reflects how information technologies are being used to promote citizens' access and inclusion. The issues of Italian bureaucracy and the digital divide should be investigated to enhance public administration development.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook