A social performance metrics framework for sustainable manufacturing
by Rafael Henao; William Sarache; Ivan Gomez
International Journal of Industrial and Systems Engineering (IJISE), Vol. 38, No. 2, 2021

Abstract: Manufacturing companies are under constant pressure from stakeholders to achieve higher sustainability levels, especially in terms of environmental and social aspects. Although social performance is not a new topic in operations management, it is the least explored pillar of the triple bottom-line approach. Metrics for the assessment of social performance levels remain scarce, which limits those companies that are willing to involve them in decision-making processes. This situation can be attributed to the difficulty of finding sufficiently comparable, widespread, and quantifiable social metrics. Therefore, the present study aims to provide a broader perspective of social performance, including both internal and external metrics. With the goal of providing a more holistic performance assessment, and based on findings present in the current literature, a social performance metrics framework is proposed. The framework proposes a three-layer approach, which allows companies to strengthen their social performance evaluation, based on internal metrics, while dealing with more complex external metrics.

Online publication date: Fri, 28-May-2021

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