Examining dynamic system integration capabilities in knowledge boundaries of convergent service architectures: two cases of a telecommunication company
by Jong-Seok Kim; Ian Miles
International Journal of Technology Management (IJTM), Vol. 92, No. 3, 2023

Abstract: This study examines the changes in a firm's system integration capabilities and knowledge boundaries. The notion of dynamic capability is found to be relevant to the creation and evolution of system integration capabilities required for innovation in complex product system (CoPS). A dynamic system integration capability enabled the creation of new service architecture, which can be seen as determining the knowledge boundary for the CoPS innovation. Two cases are examined, featuring the same firm. Here, shifts of knowledge boundaries were related to different service architectures (in both cases involving provision of music services over mobile networks). The dynamic capabilities are necessitated by the phenomena of digital convergence and hybridisation of different electronic service systems. An abnormal case of CoPS innovation is described, one which features less complexity of learning since the technological properties and systems of its service architecture and business strategy reduced requirements for the technological function of CoPS.

Online publication date: Tue, 07-Feb-2023

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