Impact of electronic banking on the organisation commitment level of bank employees: a mediating effect of job satisfaction
by Sweety Gupta Chhabria; Anshu Yadav
International Journal of Management Practice (IJMP), Vol. 16, No. 4, 2023

Abstract: In the past few decades, advances in science and technology have resulted in a radical transformation in the entire banking sector. The biggest changes have been noticed majorly after the implementation of electronic banking in the banking sector. The benefits of e-banking have not been limited to enhancing banks' performance or increase in customer satisfaction, but e-banking has positively benefitted the employees working in the banking sector as well. The present research measures the impact of electronic banking on the organisational commitment level of the employees of the banking sector in Delhi, India. A total of 500 samples (including both public and private sector bank employees) were collected to study the effect of e-banking on the organisation commitment level of bank employees with the mediating role of job satisfaction. The data were obtained from respondents on the 9-point Likert scale using a survey questionnaire. For this research, the data were analysed via structural equation modelling (SEM). It was found that electronic banking has a considerable impact on organisational commitment (β = 0.832, P < 0.05) and job satisfaction successfully mediates the relationship between e-banking and organisation commitment.

Online publication date: Tue, 11-Jul-2023

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Management Practice (IJMP):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com