Mitigation of high consequence supply chain disruptive effects on stores and consumers
by Varinder M. Sharma; Dinesh S. Dave; Ajay K. Aggarwal; Kiran S. Sharma
International Journal of Logistics Systems and Management (IJLSM), Vol. 45, No. 3, 2023

Abstract: High consequence supply chain disruptions adversely affect stores and consumers. The stores inherit prolonged stockouts resulting in loss of consumer trust and commitment and their patronage leading to substantial losses. Consumers feel compelled to pay inflated prices at grey markets, patronise other outlets, or learn to live without them. There is a dearth of studies offering strategies to mitigate such disruptive effects quickly and cost-effectively thereby leaving a gap in supply chain strategies, which this study attempts to fill by offering a novel implementable model using the repurposed marketing strategies. The model suggests that the stores can mitigate such disruptive impacts by regaining consumer trust and commitment. This study contributes substantively to the supply chain strategies and builds a bridge for future development and testing applications of re-purposed strategies to specific types of high consequence disruptions. This study furnishes purposeful managerial implications and directions for future research.

Online publication date: Wed, 23-Aug-2023

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