The impact of top management commitment on green manufacturing, supplier integration, and customer integration in improving operational performance
by Hotlan Siagian; Zeplin Jiwa Husada Tarigan; Sautma Roni Basana; Ferry Jie
International Journal of Agile Systems and Management (IJASM), Vol. 16, No. 4, 2023

Abstract: This study investigates the impact of top management commitment on operational performance through green manufacturing, supplier integration, and customer integration. The study has surveyed 120 medium and large manufacturing companies domiciled in east Java, Indonesia. Data collection used a questionnaire designed with a five-point Likert scale. Data analysis used the partial least square (PLS) using smartPLS software. The results support 13 of 14 hypotheses developed. Top management commitment directly affects green manufacturing, supplier integration, and customer integration. However, top management commitment did not directly affect operational performance. Green manufacturing, supplier integration, and customer integration directly affect operational performance. Furthermore, top management commitment indirectly affects operational performance through green manufacturing, supplier integration, and customer integration. This research provides an insight on how to improve operational performance by improving top management commitment, adopting green manufacturing, and establishing supplier and customer integration. This study could contribute to the current supply chain management theory.

Online publication date: Tue, 10-Oct-2023

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