Multi-level configuration of sustainability drivers of the municipal service supply chain with uncertainty
by Hadi Balouei Jamkhaneh; Ahamad Ghorbanpour; Reza Shahin
International Journal of Services, Economics and Management (IJSEM), Vol. 14, No. 4, 2023

Abstract: The main purpose of this research is to design a multi-level model of service drivers to provide sustainable urban services by considering uncertainty. First, by reviewing the literature, twenty-seven service drivers are identified and using the content analysis approach (CAA) common service drivers are combined and then, a few of them, which required low frequency, are removed from the list of statistics. Then, by using the experts' opinions and CAA, service driver adaptation is performed for our case study. The demographic population of this study includes managers, deputies and experts working in the municipalities of Bushehr province. In order to analyse the data, an interpretive structural modelling is employed. Findings show that the incentives of 'rules and regulations', 'energy management', 'social responsibility', 'recycling management', 'carbon emission management', 'service management services' and 'education and culture' are at the root levels of the model, and they have higher impact.

Online publication date: Wed, 11-Oct-2023

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services, Economics and Management (IJSEM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com