The prevalence of stress and anxiety level among working employees in different service sectors during pandemic
by Pratima Verma; Vimal Kumar; Sumanjeet Singh; Ankesh Mittal; Tanmoy De; Mohit Rishi
International Journal of Procurement Management (IJPM), Vol. 19, No. 1, 2024

Abstract: The present study addresses the stress and anxiety of COVID-19 among employees of service sector organisations in India. A survey of 539 employees from six different service sector organisations such as banking organisations, insurance organisations, educational organisations, healthcare organisations, hospitality and tourism organisation, and telecommunication organisations located in India was carried out during the COVID-19 outbreak. Analysis of variance (ANOVA) and correlation analysis methods have been applied to distinguish and measure the stress and anxiety in these six organisations. The findings of this study show that organisations in the education sector have high levels of psychological stress, financial stress, and anxiety during pandemics, whereas those in the banking industry had lower levels. According to the findings, the employees should make a plan to get rid of their stress and anxiety in order to be safe. It also intends to expand on the study's novel contributions to streamline the operations.

Online publication date: Fri, 01-Dec-2023

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