The evaluation of students' satisfaction with instructor performance having major key factors: the case of a Vietnamese university
by Thao-Trang Huynh-Cam; Vimal Kumar; Van-Canh Nguyen; Bich-Van Le-Thi; Huynh Le
International Journal of Knowledge and Learning (IJKL), Vol. 17, No. 1, 2024

Abstract: The study aims to identify key factors contributing to students' satisfaction with instructor performance in English courses in order to assist higher educational institutions to maintain high levels of students' retention, to reduce dropout percentage, and to benchmark in terms of educational supply chain management. The sample is 438 responses provided by 226 undergraduates of nineteen English courses. Correlation and regression analysis were utilised in order to study the relationships among the factors. The results indicate that all five factors with 24 items influence positively and significantly and designed based on the experience of the researchers rather than on the experts' evaluation and students' opinions. This study contributes four factors with 20 items for determining students' satisfaction with instructor performance in English courses. These factors can assist HEIs to maintain high levels of students' retention, reducing dropout percentage, and benchmark with peer courses and departments in terms of educational SCM.

Online publication date: Fri, 08-Dec-2023

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