How organisation deviance affects employees' perception: a quantitative analysis on managing workplace emotions
by Chiehwen Ed Hsu; S. Yeshwant Raj; Taksaporn Boonroungkaw
International Journal of Services and Operations Management (IJSOM), Vol. 47, No. 1, 2024

Abstract: This study offers an empirical model that investigates realistically the subordinate work performance and also analyses the progressively devastating effects for workers of the theory of conservation of resources on their emotional tiredness and organisational deviance which has made a keen interest for a lot of scholars in the recent decades. The study has used a quantitative analysis by using structured equation modelling (SEM) in PLS, and 300 full-time employees from diverse sectors in Taiwan including manufacturers, businesses, government organisations, etc., have collected data via an online questionnaire. We also showed that abusive supervision and job overload led to emotional distress. Our findings are unique, unlike the literature. We concluded that abusive supervision and overloaded positions are both significant contributors to emotional exhaustion. The finding shows that procedural justice may not be the most effective way to deal with emotional exhaustion. In this study, both management and practical aspects are explored. The study demonstrates that procedural justice evaluations are not negatively linked to emotional exhaustion. Our data suggest that employees seem emotionally exhausted to be organisationally deviant.

Online publication date: Thu, 22-Feb-2024

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