Are Malaysians ready to face it? The intention to use facial recognition payment system Online publication date: Mon, 04-Mar-2024
by Kah Boon Lim; Sook Fern Yeo; Yu Ping Lim; Cheng Ling Tan
International Journal of Process Management and Benchmarking (IJPMB), Vol. 16, No. 4, 2024
Abstract: Although face recognition payment system has not yet been implemented in Malaysia, the technology is currently in use in other sectors in Malaysia. The main objective of this research is to better understand Malaysian customers' intention to use the facial recognition payment system. The six independent variables included in this study are perceived ease of use, perceived usefulness, attitude, facilitating conditions, personal innovativeness, and security and the dependent variable is intention to use. The target respondents for this study are targeted on the general public between the ages of 18 until 60 years old. The data collected were keyed into the Statistical Package for Social Sciences (SPSS) and further analysed by using Smart PLS software. Our analysis result revealed that perceived ease of use, perceived usefulness, attitude, and security have a substantial relationship with consumer intention to use. In conclusion, this study is useful for both developers and researchers.
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