Work engagement and organisational citizenship behaviour: the mediating role of job crafting Online publication date: Thu, 11-Apr-2024
by Mayuk Dasgupta; Ajoy Kumar Dey
International Journal of Indian Culture and Business Management (IJICBM), Vol. 31, No. 4, 2024
Abstract: This study investigated the relationships between work engagement, organisational citizenship behaviour, and job crafting. This was further operationalised at the dimensional level of job crafting to probe if task, relational and cognitive crafting mediate this relationship. The research framework was tested on a sample of 551 entry-level full-time employees working in the information technology-enabled services (ITES) sector in India. The sample was collected using multi-stage cluster sampling followed by a quantitative cross-sectional survey and regression analysis with bootstrapping technique. The study found a strong association between work engagement and organisational citizenship behaviour. Moreover, the mediating effect of relational and cognitive job crafting was also significant and partially mediates the relationship. The study failed to detect any influence of task crafting on the relationship.
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