Evaluation of digital library continuous usage: role of digital library overall quality, perceived usefulness and user satisfaction Online publication date: Sun, 21-Apr-2024
by Gaurav Chopra; Pankaj Misra; Preeti Bhaskar
International Journal of Information Systems and Change Management (IJISCM), Vol. 14, No. 1, 2024
Abstract: The study investigates the role of digital library overall quality (DLOQ), perceived usefulness (PU) and users' satisfaction (US) in digital library continuous usage intention (DLCUI) among students at higher education institutions (HEIs). For this purpose, the data was collected from the 531 students pursuing post-graduate studies at privately owned universities based in Uttarakhand, India. The findings of the study indicate that service quality (SRVQ), system quality (SYSQ) and information quality (INFQ) are significantly important elements of DLOQ. Further, DLOQ is found to exert influence on perceived usefulness (PU), which subsequently influences users' satisfaction (US) and DLCUI. The mediating role of user satisfaction (US) between PU and DLCUI is also confirmed. The study provides significant recommendations to the stakeholders in HEIs for enhancing students' continuing usage intentions towards the digital library.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Information Systems and Change Management (IJISCM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook