Exploring determinants of M-government services for the Ministry of Housing: a study from the citizens' perspective in Oman
by Yahya Alwahaibi; Shamsul Arrieya Ariffin; Aslina Saad; Ramalingam Dharmalingam; Salem Garfan
Electronic Government, an International Journal (EG), Vol. 20, No. 3, 2024

Abstract: The Sultanate of Oman has implemented M-government to improve service delivery. It provides the Ministry of Housing with unique opportunities for real-time and customised access to government information and services. However, despite the Oman Government's best efforts, low citizen acceptance of M-government services is a common problem in Arab countries. Therefore, to increase the adoption rate, this paper investigates the factors influencing citizens' intentions to adopt and use M-government programs for the Ministry of Housing. The technology acceptance model (TAM) was utilised for this research. In addition, three considerations were added to the equation: experience, confidence, and time. Data was gathered, and 428 relevant responses were included in the final survey. All of the proposed factors in our TAM model were statistically important in affecting citizens' intention to embrace and use M-government services for the Ministry of Housing, according to the descriptive research provided in this paper.

Online publication date: Tue, 30-Apr-2024

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