A knowledge-based view on value co-creation: a cultural-historical activity theory perspective on the development of supplier-customer interactions Online publication date: Mon, 01-Jul-2024
by Paulo Sergio Altman Ferreira
International Journal of Knowledge-Based Development (IJKBD), Vol. 14, No. 2, 2024
Abstract: The present research explores cultural-historical activity theory as an approach to expand our current understandings of a knowledge-based view of value co-creation developments. Through the lens of cultural-historical activity theory, this study provides a framework explaining the view of knowing and learning as integral to the managerial practice of value co-creation. By means of an ethnographic case study strategy and using developmental work research tenets, the results of fieldwork describe how knowledge, learning and managing intertwine and transform supplier-customer interactions for co-creating value. Ultimately, this work proposes that value co-creation is a managerial journey of supplier-customer relations to the zone of proximal development through knowledge development of communicating in multi-voiced activity systems, learning the application of novel concepts, roles and relations, and managing multiple perspectives of value.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Knowledge-Based Development (IJKBD):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook