Digital management in the public sector - a framework
by Bendik Bygstad; Jon Iden
Electronic Government, an International Journal (EG), Vol. 20, No. 4, 2024

Abstract: Is digital management something other than general management? In this paper, we propose that it is, both theoretically and in practice. To develop our argument, we suggest a framework for understanding the particular aspects and challenges of digital management. To assess our framework, we conducted in-depth interviews with 14 carefully selected top managers from the public sector, who all had a visible profile in digitalisation. We contribute to the digitalisation research with a precise definition of digital management and a more detailed understanding of the implications for managers in the public sector. Further, we identify and discuss a managerial shift, from an organisation-oriented view of digital management to an ecosystem perspective.

Online publication date: Wed, 03-Jul-2024

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