Telehealth strategies and workforce support in applied behaviour analysis services during a pandemic
by Tianqin Shi; Yang Sun; Sharon Qi; Shu Zhou; Taeho Park
International Journal of Logistics Economics and Globalisation (IJLEG), Vol. 11, No. 1, 2024

Abstract: This paper aims to explore the operational and organisational response strategies that applied behaviour analysis (ABA) organisations globally can implement as a means of providing organisational support during a pandemic. Based on the survey responses of 341 Behaviour Analyst Certification Board certified professionals worldwide, we find that factors such as flexible work arrangements, additional funding for work from home (WFH), telehealth strategies of caregiver involvement, telehealth strategies of establishing connections with new clients, and interventionists' online training and online meetings with supervisors for feedback significantly impacted employees' perceived organisational support (POS) during the pandemic. However, managers placed more value on providing personal protective equipment (PPE) at the workplace and wellness courses, while field interventionists appreciated online training and online meetings with supervisors to a greater extent. To ensure the successful and effective implementation of telehealth, managers should evaluate the perception gap of organisational support between themselves and frontline interventionists.

Online publication date: Mon, 07-Oct-2024

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Logistics Economics and Globalisation (IJLEG):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com