Modelling and simulating retail management practices: a first approach
by Peer-Olaf Siebers, Uwe Aickelin, Helen Celia, Chris W. Clegg
International Journal of Simulation and Process Modelling (IJSPM), Vol. 5, No. 3, 2009

Abstract: Management practices play a vital role in determining the success or failure of retail organisations. There has been a significant amount of modelling and simulation of operational management practices. However, people management practices including training, empowerment, and teamwork have often been neglected despite evidence to suggest that they crucially impact upon an organization's performance. In this paper we focus on simulating various in-store scenarios grounded in empirical case studies with a leading UK retailer. Ultimately, we want to determine if agent-based modelling and simulation can assist in the assessment of the impact of people management practices on customer satisfaction and sales.

Online publication date: Wed, 20-Jan-2010

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Simulation and Process Modelling (IJSPM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com