Developing a data entry productivity and error reporting system
by Roger Nibler, Mark Johnson
International Journal of Computer Applications in Technology (IJCAT), Vol. 4, No. 2, 1991

Abstract: Data entry continues to play an important role in most data processing environments. Recent information shows that data entry represents approximately 20 per cent of the total data processing budget. With the advent of on-line and distributed data processing, monitoring the productivity and quality of data entry operators has become progressively more difficult. To combat this, some firms have begun to install software monitoring systems to measure the productivity and quality. This paper describes a software monitoring system called DEPERS (Data Entry Productivity and Error Reporting System). The ideal characteristics of a DEPERS are described followed by a discussion of a DEPERS which was installed at a data-processing site. The reports from the system have provided diagnostic information which has been useful in pinpointing difficulties in the data entry techniques of the operators. In addition, the information from the DEPERS has been quite useful to the system analyst/programmer in making program enhancements to the data entry software. These software enhancements were responsible for a dramatic increase in data entry productivity and quality.

Online publication date: Tue, 10-Jun-2014

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