Emotional labour models: differing perspectives
by V. Sreedevi; Sumathi Annamalai; S. Ramalingam
International Journal of Enterprise Network Management (IJENM), Vol. 6, No. 1, 2014

Abstract: Human resource undoubtedly being the most important resource to any organisation gains this aura due to the power of its mind. Human resources, in their day today life display various kinds of emotions according to their state of mind and required social norms. However organisations demand display of required emotions for the job under all conditions from their employees. This labour or effort taken by the employees to conceal their true emotions and to adhere to the organisational expectations, at all times irrespective of their present state of mind is called 'emotional labour'. This conceptual paper focuses on various extant researches done in the area of emotional labour and the subsequent theories, models and framework developed which would help organisations to understand the emotional states of their employees and how it would affect the workplace.

Online publication date: Sat, 26-Jul-2014

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