National culture, organisational culture, total quality management implementation, and performance: an empirical investigation Online publication date: Sun, 04-Sep-2016
by R.Z. Abdul Aziz; Hiroshi Morita
International Journal of Productivity and Quality Management (IJPQM), Vol. 19, No. 2, 2016
Abstract: National and organisational cultures can affect the degree of success of total quality management (TQM) implementation and organisational performance; therefore, it is important to further study their effects on Indonesian companies. We studied several Indonesian companies that have implemented TQM or ISO systems, and 129 questionnaires were answered by employees at the senior executive, general manager, quality manager, and managerial levels. Results suggest that a relationship exists between national and organisational cultures, and that they influence TQM implementation and performance. While there was no significant cultural difference between the companies, the implementation and organisational performance differed significantly. Thus, this study provides important practical knowledge for Indonesian practitioners and academics to better understand the TQM implementation process.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Productivity and Quality Management (IJPQM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook