Crisis management model using fuzzy cognitive map Online publication date: Wed, 12-Sep-2018
by Farzad Firouzi Jahantigh; Ehsan Khanmohammadi; Azam Sarafrazi
International Journal of Business Excellence (IJBEX), Vol. 16, No. 2, 2018
Abstract: Managers who enable their organisations to recover from a crisis exhibit a complex set of competencies in each of the five phases of a crisis - signal detection, preparation and prevention, damage control and containment, business recovery and reflection and learning. Given the importance of crisis management in organisations, this study provided an integrated crisis management model. To provide the model, the crisis management literature was reviewed in detail and crisis criteria were extracted in three pre-crisis, crisis and post-crisis stages. Experienced managers using DEMATEL method determined the relations between criteria. The final relation of criteria that was calculated through DEMATEL and FCM methods was entered into a fuzzy cognitive map as an input and the final crisis management model was drawn. In addition to integrated crisis management model, the ranking of crisis criteria was also one of the results of this study that could empower managers to respond to threats.
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